The BusinessTrainingPower.com course “Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service” offers 26 tips to improve sales and customer...

*** Note – This post is from 2013, for more current posts on customer service, check these out.  Nancy Friedman, the Telephone Doctor, has been collecting...

While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...

The training course, “Getting the Most out of Your Team,” visits three major corporations and how they implement the use of the “Mining Group Gold”...

The word diversity brings to mind differences; differences bring about new skills and new perspectives.  As diversity increases in the workplace it is important to...

Creativity is one of the most important and least understood resources in organizational life.  Within work teams we often mismanage creativity.  There are always ways...

In creating a positive culture at work, an element of fun must be included.  Work is a place where people spend 40 (maybe 80) hours...

Do you ever feel reluctant in welcoming new members to your team?  Are you worried ideas, views and procedures are going to clash?  When working...

Is it fair to assume a cohesive group is the most productive and efficient?  Or, are we able to argue the fact that a cohesive...