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Lessons: 1
Training Time: 1-1
A Positive Response To Customers In 1 Minute
Lessons: 6
Training Time: 10-10
Abusive Customers
Lessons: 1
Training Time: 1-1
Abusive Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Acknowledge Customer Contact In 1 Minute
Lessons: 1
Training Time: 1-1
Adding Value In 1 Minute
Lessons: 8
Training Time: 10-10
Advanced Customer Service
Lessons: 7
Training Time: 10-10
Advanced Difficult Customer Techniques
Lessons: 6
Training Time: 10-10
Answering The Telephone
Lessons: 1
Training Time: 1-1
Apologizing For Delays In 1 Minute
Lessons: 10
Training Time: 20-30
Applying Customer Service Skills Internally, Government Version
Lessons: 10
Training Time: 19-29
Applying Customer Service Skills Internally, Healthcare Version
Lessons: 1
Training Time: 1-1
Avoiding Escalations In 1 Minute
Lessons: 8
Training Time: 10-10
Award Winning Social Media Interactions
Lessons: 7
Training Time: 10-10
Award Winning Telephone Techniques Part 1
Lessons: 7
Training Time: 10-10
Award Winning Telephone Techniques Part 2
Lessons: 1
Training Time: 1-1
Bad News, Good News In 1 Minute
Lessons: 7
Training Time: 10-10
Being World Class In Your Field
Lessons: 1
Training Time: 7-10
Building Customer Relationships: Building Rapport With Customers
Lessons: 1
Training Time: 7-10
Building Customer Relationships: Demonstrating Your Values
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Effective Problem Solving
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Managing Customer Expectations
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Utilizing Customer Feedback
Lessons: 5
Training Time: 10-14
Business Power Skills: Customer Service
Lessons: 1
Training Time: 1-1
Call Evaluations In 1 Minute
Lessons: 1
Training Time: 1-1
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Lessons: 1
Training Time: 1-1
Collecting Debt In 1 Minute
Lessons: 7
Training Time: 10-10
Complaint Handling
Lessons: 6
Training Time: 33-53
Contact Center: Beyond The Metrics
Lessons: 6
Training Time: 34-59
Contact Center: Speaking The Language
Lessons: 1
Training Time: 1-1
Coping Under Fire On The Front Line In 1 Minute
Lessons: 1
Training Time: 1-1
Customer Effort In 1 Minute
Lessons: 6
Training Time: 9-9
Customer Retention
Lessons: 1
Training Time: 3-3
Customer Service – Acknowledge Every Customer
Lessons: 1
Training Time: 4-4
Customer Service – Act To Solve Problems
Lessons: 1
Training Time: 3-3
Customer Service – Are You With Me?
Lessons: 1
Training Time: 2-2
Customer Service – Cutting Corners
Lessons: 1
Training Time: 2-2
Customer Service – I’m Happy To Help, But…
Lessons: 1
Training Time: 3-3
Customer Service – I’m Right, You’re Wrong
Lessons: 1
Training Time: 3-3
Customer Service – I’ve Heard This All Before
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Department
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Problem
Lessons: 1
Training Time: 3-3
Customer Service – It’s Policy, There’s Nothing I Can Do
Lessons: 1
Training Time: 3-3
Customer Service – Let Me Transfer You
Lessons: 1
Training Time: 4-4
Customer Service – Listen To Your Customers
Lessons: 1
Training Time: 3-3
Customer Service – Observe The Difference In Every Customer
Lessons: 1
Training Time: 3-3
Customer Service – Service Delayed Is Service Denied
Lessons: 1
Training Time: 2-2
Customer Service – The Invisible Customer
Lessons: 5
Training Time: 21-31
Customer Service and Sales: Working as a Team
Lessons: 8
Training Time: 9-9
Customer Service Excellence
Lessons: 8
Training Time: 16-26
Customer Service Gone Viral
Lessons: 4
Training Time: 14-24
Customer Service in Government: Think Like the Customer
Lessons: 1
Training Time: 1-1
Customer Service Recovery (HEARD) In 1 Minute
Lessons: 9
Training Time: 21-31
Customer Service Skills for Patient Satisfaction
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Don’t Let Policy Detract From Service
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Encourage Employee’s To Find Solutions
Lessons: 1
Training Time: 3-3
Customer Service Supervision – How To Handle Mistakes
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Quality Matters As Much As Quantity
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Tell People What They’re Doing Right
Lessons: 1
Training Time: 1-1
Customer Service Tip – C.A.R.P. In 1 Minute
Lessons: 9
Training Time: 19-29
Customer Service: Avoid Costly Mistakes
Lessons: 5
Training Time: 11-21
Customer Service: Avoid Costly Mistakes (Supervisor Tips)
Lessons: 4
Training Time: 4-9
Customer Service: Communication
Lessons: 4
Training Time: 6-11
Customer Service: Difficult Customers
Lessons: 4
Training Time: 5-10
Customer Service: How to Excel
Lessons: 6
Training Time: 18-30
Customer Service: Make It Easy!
Lessons: 4
Training Time: 4-9
Customer Service: Reasons To Excel
Lessons: 3
Training Time: 6-11
Customer Service: Skills Required
Lessons: 7
Training Time: 15-25
Customer Service: So Help Me, Employee Edition
Lessons: 7
Training Time: 17-27
Customer Service: So Help Me, Supervisor Edition
Lessons: 5
Training Time: 14-24
Customer Service: Understanding the Customer’s View
Lessons: 6
Training Time: 19-29
Customer Service: You’ve Got Customers
Lessons: 5
Training Time: 9-9
Customer Win Back Techniques
Lessons: 1
Training Time: 1-1
Dealing With A Silent Colleague Or Customer In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Know-It-All Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Non-Stop Talking Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Rude People In 1 Minute
Lessons: 1
Training Time: 1-1
Defusing Anger (CALM) In 1 Minute
Lessons: 1
Training Time: 1-1
Defusing Angry Customers In 1 Minute
Lessons: 7
Training Time: 10-10
Difficult Customer Types
Lessons: 5
Training Time: 10-10
Emotional Clients And Colleagues
Lessons: 5
Training Time: 15-17
Employee Motivation: Leading And Motivating Call Center Teams
Lessons: 1
Training Time: 1-1
ESOL – English As A 2nd Language In 1 Minute
Lessons: 5
Training Time: 9-9
First Contact Resolution
Lessons: 6
Training Time: 10-10
Fix The Customer First
Lessons: 1
Training Time: 1-1
Funnel Questions In 1 Minute
Lessons: 1
Training Time: 1-1
Great Customer Service Tips In 1 Minute
Lessons: 1
Training Time: 1-1
Handling Difficult Customers (LAST) In 1 Minute
Lessons: 6
Training Time: 14-24
Have Fun: Create A Positive Culture at Work
Lessons: 1
Training Time: 1-1
How To Say No Nicely To A Customer In 1 Minute
Lessons: 5
Training Time: 22-26
Identifying Customer Types
Lessons: 5
Training Time: 9-13
Improving Customer Rapport
Lessons: 1
Training Time: 1-1
Indifference In 1 Minute
Lessons: 5
Training Time: 8-8
Keeping Your Customers Informed
Lessons: 7
Training Time: 9-9
Know Your Business
Lessons: 4
Training Time: 10-10
Live Chat Etiquette
Lessons: 1
Training Time: 1-1
Live Chat Tips In 1 Minute
Lessons: 1
Training Time: 1-1
Make Their Day In 1 Minute
Lessons: 8
Training Time: 10-10
Managing Customer Needs
Lessons: 6
Training Time: 8-8
Managing Difficult Customers
Lessons: 5
Training Time: 11-15