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A Positive Response To Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

A Positive Response To Customers In 1 Minute

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Abusive Customers course thumbnail
Lessons: 6
Training Time: 10-10

Abusive Customers

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Abusive Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Abusive Customers In 1 Minute

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Acknowledge Customer Contact In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Acknowledge Customer Contact In 1 Minute

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Adding Value In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Adding Value In 1 Minute

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Advanced Customer Service course thumbnail
Lessons: 8
Training Time: 10-10

Advanced Customer Service

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Advanced Difficult Customer Techniques course thumbnail
Lessons: 7
Training Time: 10-10

Advanced Difficult Customer Techniques

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Answering The Telephone course thumbnail
Lessons: 6
Training Time: 10-10

Answering The Telephone

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Apologizing For Delays In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Apologizing For Delays In 1 Minute

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Applying Customer Service Skills Internally, Government Version course thumbnail
Lessons: 10
Training Time: 20-30

Applying Customer Service Skills Internally, Government Version

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Applying Customer Service Skills Internally, Healthcare Version course thumbnail
Lessons: 10
Training Time: 19-29

Applying Customer Service Skills Internally, Healthcare Version

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Avoiding Escalations In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Avoiding Escalations In 1 Minute

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Award Winning Social Media Interactions course thumbnail
Lessons: 8
Training Time: 10-10

Award Winning Social Media Interactions

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Award Winning Telephone Techniques Part 1 course thumbnail
Lessons: 7
Training Time: 10-10

Award Winning Telephone Techniques Part 1

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Award Winning Telephone Techniques Part 2 course thumbnail
Lessons: 7
Training Time: 10-10

Award Winning Telephone Techniques Part 2

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Bad News, Good News In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Bad News, Good News In 1 Minute

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Being World Class In Your Field course thumbnail
Lessons: 7
Training Time: 10-10

Being World Class In Your Field

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Building Customer Relationships: Building Rapport With Customers course thumbnail
Lessons: 1
Training Time: 7-10

Building Customer Relationships: Building Rapport With Customers

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Building Customer Relationships: Demonstrating Your Values course thumbnail
Lessons: 1
Training Time: 7-10

Building Customer Relationships: Demonstrating Your Values

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Building Customer Relationships: Effective Problem Solving course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Effective Problem Solving

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Building Customer Relationships: Managing Customer Expectations course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Managing Customer Expectations

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Building Customer Relationships: Utilizing Customer Feedback course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Utilizing Customer Feedback

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Business Power Skills: Customer Service course thumbnail
Lessons: 5
Training Time: 10-14

Business Power Skills: Customer Service

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Call Evaluations In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Call Evaluations In 1 Minute

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Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

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Collecting Debt In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Collecting Debt In 1 Minute

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Complaint Handling course thumbnail
Lessons: 7
Training Time: 10-10

Complaint Handling

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Contact Center: Beyond The Metrics course thumbnail
Lessons: 6
Training Time: 33-53

Contact Center: Beyond The Metrics

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Contact Center: Speaking The Language course thumbnail
Lessons: 6
Training Time: 34-59

Contact Center: Speaking The Language

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Coping Under Fire On The Front Line In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Coping Under Fire On The Front Line In 1 Minute

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Customer Effort In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Effort In 1 Minute

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Customer Retention course thumbnail
Lessons: 6
Training Time: 9-9

Customer Retention

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Customer Service – Acknowledge Every Customer course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – Acknowledge Every Customer

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Customer Service – Act To Solve Problems course thumbnail
Lessons: 1
Training Time: 4-4

Customer Service – Act To Solve Problems

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Customer Service – Are You With Me? course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – Are You With Me?

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Customer Service – Cutting Corners course thumbnail
Lessons: 1
Training Time: 2-2

Customer Service – Cutting Corners

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Customer Service – I’m Happy To Help, But… course thumbnail
Lessons: 1
Training Time: 2-2

Customer Service – I’m Happy To Help, But…

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Customer Service – I’m Right, You’re Wrong course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – I’m Right, You’re Wrong

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Customer Service – I’ve Heard This All Before course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – I’ve Heard This All Before

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Customer Service – It’s Not My Department course thumbnail
Lessons: 1
Training Time: 2-2

Customer Service – It’s Not My Department

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Customer Service – It’s Not My Problem course thumbnail
Lessons: 1
Training Time: 2-2

Customer Service – It’s Not My Problem

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Customer Service – It’s Policy, There’s Nothing I Can Do course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – It’s Policy, There’s Nothing I Can Do

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Customer Service – Let Me Transfer You course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – Let Me Transfer You

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Customer Service – Listen To Your Customers course thumbnail
Lessons: 1
Training Time: 4-4

Customer Service – Listen To Your Customers

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Customer Service – Observe The Difference In Every Customer course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – Observe The Difference In Every Customer

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Customer Service – Service Delayed Is Service Denied course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service – Service Delayed Is Service Denied

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Customer Service – The Invisible Customer course thumbnail
Lessons: 1
Training Time: 2-2

Customer Service – The Invisible Customer

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Customer Service and Sales: Working as a Team course thumbnail
Lessons: 5
Training Time: 21-31

Customer Service and Sales: Working as a Team

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Customer Service Excellence course thumbnail
Lessons: 8
Training Time: 9-9

Customer Service Excellence

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Customer Service Gone Viral course thumbnail
Lessons: 8
Training Time: 16-26

Customer Service Gone Viral

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Customer Service in Government: Think Like the Customer course thumbnail
Lessons: 4
Training Time: 14-24

Customer Service in Government: Think Like the Customer

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Customer Service Recovery (HEARD) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Service Recovery (HEARD) In 1 Minute

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Customer Service Skills for Patient Satisfaction course thumbnail
Lessons: 9
Training Time: 21-31

Customer Service Skills for Patient Satisfaction

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Customer Service Supervision – Don’t Let Policy Detract From Service course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service Supervision – Don’t Let Policy Detract From Service

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Customer Service Supervision – Encourage Employee’s To Find Solutions course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service Supervision – Encourage Employee’s To Find Solutions

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Customer Service Supervision – How To Handle Mistakes course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service Supervision – How To Handle Mistakes

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Customer Service Supervision – Quality Matters As Much As Quantity course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service Supervision – Quality Matters As Much As Quantity

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Customer Service Supervision – Tell People What They’re Doing Right course thumbnail
Lessons: 1
Training Time: 3-3

Customer Service Supervision – Tell People What They’re Doing Right

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Customer Service Tip – C.A.R.P. In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Service Tip – C.A.R.P. In 1 Minute

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Customer Service: Avoid Costly Mistakes course thumbnail
Lessons: 9
Training Time: 19-29

Customer Service: Avoid Costly Mistakes

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Customer Service: Avoid Costly Mistakes (Supervisor Tips) course thumbnail
Lessons: 5
Training Time: 11-21

Customer Service: Avoid Costly Mistakes (Supervisor Tips)

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Customer Service: Communication course thumbnail
Lessons: 4
Training Time: 4-9

Customer Service: Communication

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Customer Service: Difficult Customers course thumbnail
Lessons: 4
Training Time: 6-11

Customer Service: Difficult Customers

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Customer Service: How to Excel course thumbnail
Lessons: 4
Training Time: 5-10

Customer Service: How to Excel

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Customer Service: Make It Easy! course thumbnail
Lessons: 6
Training Time: 18-30

Customer Service: Make It Easy!

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Customer Service: Reasons To Excel course thumbnail
Lessons: 4
Training Time: 4-9

Customer Service: Reasons To Excel

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Customer Service: Skills Required course thumbnail
Lessons: 3
Training Time: 6-11

Customer Service: Skills Required

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Customer Service: So Help Me, Employee Edition course thumbnail
Lessons: 7
Training Time: 15-25

Customer Service: So Help Me, Employee Edition

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Customer Service: So Help Me, Supervisor Edition course thumbnail
Lessons: 7
Training Time: 17-27

Customer Service: So Help Me, Supervisor Edition

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Customer Service: Understanding the Customer’s View course thumbnail
Lessons: 5
Training Time: 14-24

Customer Service: Understanding the Customer’s View

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Customer Service: You’ve Got Customers course thumbnail
Lessons: 6
Training Time: 19-29

Customer Service: You’ve Got Customers

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Customer Win Back Techniques course thumbnail
Lessons: 5
Training Time: 9-9

Customer Win Back Techniques

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Dealing With A Silent Colleague Or Customer In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With A Silent Colleague Or Customer In 1 Minute

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Dealing With Know-It-All Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Know-It-All Customers In 1 Minute

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Dealing With Non-Stop Talking Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Non-Stop Talking Customers In 1 Minute

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Dealing With Rude People In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Rude People In 1 Minute

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Defusing Anger (CALM) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Defusing Anger (CALM) In 1 Minute

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Defusing Angry Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Defusing Angry Customers In 1 Minute

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Difficult Customer Types course thumbnail
Lessons: 7
Training Time: 10-10

Difficult Customer Types

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Emotional Clients And Colleagues course thumbnail
Lessons: 5
Training Time: 10-10

Emotional Clients And Colleagues

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Employee Motivation: Leading And Motivating Call Center Teams course thumbnail
Lessons: 5
Training Time: 15-17

Employee Motivation: Leading And Motivating Call Center Teams

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ESOL – English As A 2nd Language In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

ESOL – English As A 2nd Language In 1 Minute

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First Contact Resolution course thumbnail
Lessons: 5
Training Time: 9-9

First Contact Resolution

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Fix The Customer First course thumbnail
Lessons: 6
Training Time: 10-10

Fix The Customer First

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Funnel Questions In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Funnel Questions In 1 Minute

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Great Customer Service Tips In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Great Customer Service Tips In 1 Minute

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Handling Difficult Customers (LAST) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Handling Difficult Customers (LAST) In 1 Minute

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Have Fun: Create A Positive Culture at Work course thumbnail
Lessons: 6
Training Time: 14-24

Have Fun: Create A Positive Culture at Work

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How To Say No Nicely To A Customer In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

How To Say No Nicely To A Customer In 1 Minute

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Identifying Customer Types course thumbnail
Lessons: 5
Training Time: 22-26

Identifying Customer Types

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Improving Customer Rapport course thumbnail
Lessons: 5
Training Time: 9-13

Improving Customer Rapport

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Indifference In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Indifference In 1 Minute

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Keeping Your Customers Informed course thumbnail
Lessons: 5
Training Time: 8-8

Keeping Your Customers Informed

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Know Your Business course thumbnail
Lessons: 7
Training Time: 9-9

Know Your Business

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Live Chat Etiquette course thumbnail
Lessons: 4
Training Time: 10-10

Live Chat Etiquette

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Live Chat Tips In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Live Chat Tips In 1 Minute

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Make Their Day In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Make Their Day In 1 Minute

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Managing Customer Needs course thumbnail
Lessons: 8
Training Time: 10-10

Managing Customer Needs

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Managing Difficult Customers course thumbnail
Lessons: 6
Training Time: 8-8

Managing Difficult Customers

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Managing Upset Customers course thumbnail
Lessons: 5
Training Time: 11-15

Managing Upset Customers

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