Sometimes a customer-facing employee may say something to a customer with good intentions that ends up making the situation worse. This training goes through different scenarios where an employee might say the wrong thing and shows the correct way to handle the situation. This training gives tips on what phrases to avoid, what to do when adversity arises, and how to improve communication with customers. Use this course to learn the words to avoid and provide exemplary customer service.
Customer Service representatives
Can I Be Honest With You?
Our Computers Are Slow
What’s Your Name Again?
Sorry, That’s Our Policy
You Don’t Understand
Occupational Skills: Customer Service