Course Overview
Questions are important tools in problem solving, yet most people do not think about them, nor do they know how to ask them properly. Questions are all about seeking information; this training gives you seven different methods and types of questions, all of which are useful in solving customer service problems. Some of the techniques demonstrated in this course concern open and closed ended questions, as well as probing and leading questions. Learn seven new methods for asking questions by watching this online training video, and by understanding how to implement these methods, your customer service skills will greatly improve.
Key Audience
Anyone working in customer service
Course Topics
Introduction
Open-Ended Questions
Closed-Ended Questions
Probing Questions
Echo Questions
Leading Questions
The “And…” Technique
Interpreting Disguised Responses
Review
Course Detail
Course ID
sskuqtec_vod
Time
13-33 MIN
Questions
"20"
Languages
en
video format
HD
captions
Yes
Resources
Yes
Lessons
9
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning