Questions are important tools in problem solving, yet most people do not think about them, nor do they know how to ask them properly. Questions are all about seeking information; this training gives you seven different methods and types of questions, all of which are useful in solving customer service problems. Some of the techniques demonstrated in this course concern open and closed ended questions, as well as probing and leading questions. Learn seven new methods for asking questions by watching this online training video, and by understanding how to implement these methods, your customer service skills will greatly improve.
Anyone working in customer service
The “And…” Technique
Interpreting Disguised Responses
Occupational Skills: Customer Service