Although conflicts within the workplace are inevitable, employees are often taken by surprise and not sure of how to respond when they happen. This training course illustrates ten common conflicts that occur, such as disagreements and criticism, along with practical ways to handle them. Viewers are taught the probable motivations behind the conflict. Each scenario shown presents an example of the right and wrong way to handle the situation. Use this course on resolving conflict to learn empowering ways to respond to challenging situations at work.