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Invest in employee training to improve customer service.

Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Title Format Product ID
Applying Customer Service Skills Internally crmlacss_vod
Applying Customer Service Skills Internally, Government Version crmlacsg_vod
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod
Customer Service - Acknowledge Every Customer at30csae_vod
Customer Service - Act To Solve Problems at30csat_vod
Customer Service - Are You With Me? at30csay_vod
Customer Service - Cutting Corners at30cscc_vod
Customer Service - I'm Happy To Help, But... vviscsih_vod
Customer Service - I'm Right, You're Wrong at30csir_vod
Customer Service - I've Heard This All Before vviscsi1_vod
Customer Service - It's Not My Department vviscsi0_vod
Customer Service - It's Not My Problem at30csin_vod
Customer Service - It's Policy, There's Nothing I Can Do vviscsip_vod
Customer Service - Let Me Transfer You vviscslm_vod
Customer Service - Listen To Your Customers at30cslt_vod
Customer Service - Observe The Difference In Every Customer at30csod_vod
Customer Service - Service Delayed Is Service Denied at30cssd_vod
Customer Service - The Invisible Customer at30csic_vod
Customer Service and Sales: Working as a Team crmlcssw_vod
Customer Service Gone Viral at30csgv_vod
Customer Service in Government: Think Like the Customer crmlcsig_vod
Customer Service Skills for Patient Satisfaction crmlcssp_vod
Customer Service Supervision - Don't Let Policy Detract From Service vviscss0_vod
Customer Service Supervision - Encourage Employee's To Find Solutions vviscsse_vod
Customer Service Supervision - How To Handle Mistakes vviscssh_vod
Customer Service Supervision - Quality Matters As Much As Quantity vviscssq_vod
Customer Service Supervision - Tell People What They're Doing Right vviscsst_vod
Customer Service: Avoid Costly Mistakes crmlacmi_vod
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod
Customer Service: Make It Easy! at30csme_vod
Customer Service: So Help Me, Employee Edition vvisshme_vod
Customer Service: So Help Me, Supervisor Edition vvisshms_vod
Customer Service: Understanding the Customer's View crmlcsuc_vod
Customer Service: You've Got Customers vvisygcu_vod
Have Fun: Create A Positive Culture at Work crmlhfcp_vod
Patient Care: Treat 'Em Like Dogs crmlpcte_vod
SMILE! Customer Service sshoscse_vod
Telephone Customer Service: Avoiding Monster Mistakes crmltamm_vod
The 5 Values of GREAT Customer Service qmri5vgc_vod
The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service qmrirwr2_vod