Building Amazing Organizations
Contact Us 800‑753‑7889 Log In
Invest in employee training to improve customer service.

Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Title Format Product ID
A Mindset For Superior Service sskutsme_vod
Applying Customer Service Skills Internally, Government Version crmlacsg_vod
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod
Award Winning Social Media Interactions lplnawsm_vod
Award Winning Telephone Techniques Part 1 lplnawt1_vod
Award Winning Telephone Techniques Part 2 lplnawt2_vod
Basic Phone Skills And Customer Service sskuetsk_vod
Business Power Skills: Customer Service tquebpsc_vod
Contact Center: Beyond The Metrics tjhcccbm_vod
Contact Center: Speaking The Language tjhcccsl_vod
Customer Service tjhccser_vod
Customer Service - Acknowledge Every Customer at30csae_vod
Customer Service - Act To Solve Problems at30csat_vod
Customer Service - Are You With Me? at30csay_vod
Customer Service - Cutting Corners at30cscc_vod
Customer Service - I'm Happy To Help, But... vviscsih_vod
Customer Service - I'm Right, You're Wrong at30csir_vod
Customer Service - I've Heard This All Before vviscsi1_vod
Customer Service - It's Not My Department vviscsi0_vod
Customer Service - It's Not My Problem at30csin_vod
Customer Service - It's Policy, There's Nothing I Can Do vviscsip_vod
Customer Service - Let Me Transfer You vviscslm_vod
Customer Service - Listen To Your Customers at30cslt_vod
Customer Service - Observe The Difference In Every Customer at30csod_vod
Customer Service - Service Delayed Is Service Denied at30cssd_vod
Customer Service - The Invisible Customer at30csic_vod
Customer Service and Sales: Working as a Team crmlcssw_vod
Customer Service Gone Viral at30csgv_vod
Customer Service in Government: Think Like the Customer crmlcsig_vod
Customer Service Skills for Patient Satisfaction crmlcssp_vod
Customer Service Supervision - Don't Let Policy Detract From Service vviscss0_vod
Customer Service Supervision - Encourage Employee's To Find Solutions vviscsse_vod
Customer Service Supervision - How To Handle Mistakes vviscssh_vod
Customer Service Supervision - Quality Matters As Much As Quantity vviscssq_vod
Customer Service Supervision - Tell People What They're Doing Right vviscsst_vod
Customer Service Words To Avoid sskukwcs_vod
Customer Service: Avoid Costly Mistakes crmlacmi_vod
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod
Customer Service: Communication psplcsco_vod
Customer Service: Difficult Customers psplcsdc_vod
Customer Service: How to Excel psplcsht_vod
Customer Service: Make It Easy! at30csme_vod
Customer Service: Reasons To Excel psplcsrt_vod
Customer Service: Skills Required psplcssr_vod
Customer Service: So Help Me, Employee Edition vvisshme_vod
Customer Service: So Help Me, Supervisor Edition vvisshms_vod
Customer Service: Understanding the Customer's View crmlcsuc_vod
Customer Service: You've Got Customers vvisygcu_vod
Delivering Balanced Customer Service sskubfcs_vod
Email And Business Writing: Address Fields sskuemaf_vod
Email And Business Writing: Authoring Emails When Angry sskuemae_vod
Email And Business Writing: Complete Collection sskuemcc_vod
Email And Business Writing: Composing a Message sskuemcm_vod
Email And Business Writing: Confidentiality sskuemco_vod
Email And Business Writing: Handling Irate Customers sskuemhi_vod
Email And Business Writing: Humor in Email sskuemhe_vod
Email And Business Writing: Inappropriate Topics sskuemit_vod
Email And Business Writing: Internal Customer Service sskuemic_vod
Email And Business Writing: Jargon and Shortcuts sskuemjs_vod
Email And Business Writing: Message Length sskuemml_vod
Email And Business Writing: Opening and Closing Lines sskuemoc_vod
Email And Business Writing: Proofreading sskuempr_vod
Email And Business Writing: Replying to All sskuemra_vod
Email And Business Writing: Respond Promptly sskuemrp_vod
Email And Business Writing: Synchronous vs Asynchronous Communications sskuemsa_vod
Email And Business Writing: The Subject Line sskuemsl_vod
Email And Business Writing: Tools for Emphasis sskuemte_vod
Email And Business Writing: Writing with Conviction sskuemww_vod
Employee Motivation: Leading And Motivating Call Center Teams tqueemlc_vod
Five Phrases To Avoid In Customer Service sskuffph_vod
Have Fun: Create A Positive Culture at Work crmlhfcp_vod
How To Deal With Irate Customers And Callers sskuhthi_vod
How To Deliver Proactive Customer Service sskupcse_vod
How To Have A Service Attitude sskusktp_vod
How To Improve Your Listening Skills sskulski_vod
How To Improve Your Questioning Skills sskuqtec_vod
How To Recover From Service Mishaps sskusssr_vod
Identifying Customer Types tjhcicty_vod
Improving Basic Selling Skills Part 1 sskussah_vod
Improving Basic Selling Skills Part 2 sskussiq_vod
Improving Basic Selling Skills Part 3 sskussrz_vod
Improving Customer Rapport tqueicra_vod
Improving Internal Customer Service sskuiics_vod
Keeping Your Customers Informed lplnkyci_vod
Live Chat Etiquette lplnlcet_vod
Managing Upset Customers tquemucu_vod
Microsoft Teams 2021: Getting Started sonimtgs_vod
Outbound Calling lplnocal_vod
Patient Care: Treat 'Em Like Dogs crmlpcte_vod
Perfecting The Customer Experience tjhcpcex_vod
Remarkable Customer Service tjhcrcse_vod
Retail Face To Face Sales lplnrftf_vod
Service Matters sskusmat_vod
Six Rules For Better Customer Service sskuscrc_vod