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Customer Service - Act To Solve Problems

Preview video
Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
at30csat_vod
Training Time ?
4 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

Customer service is about solving problems and may require a little creativity. This video shows customer services reps how to look for alternatives if you can’t give the customer exactly what they want. The key is for you to work for a solution, so the customer doesn’t have to.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Audience

Customer service reps

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