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Customer Service - It's Not My Problem

Preview video
Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
at30csin_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred. Finally, one rep takes on the problem and gets a glowing review.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • It's Not my Problem

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