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5 Elements of Effective Communication in Healthcare

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Preview Video
Course Format
  Video On Demand
Product ID
crml5eec_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Overview

In healthcare, words become a lifeline. Communication among healthcare workers impacts the care of patients. Poor communication can result in chaos, especially when combined with technology. Use this online training course to teach your healthcare staff to communicate effectively.

This training course disseminates the 5 elements of effective communication: the sender, language, environment, the receiver, and feedback. All of these elements contribute to sending and receiving a concise, clear message. Patients judge health care providers by their actions, and effective communication leads to taking correct action. Use this training course to teach your employees communication is vital in the healthcare industry.

Audience

Healthcare employees

Topics
The course presents the following topical areas:
  • Introduction
  • Elements of Communication
  • Sender: Be Expressive
  • Language: Be Accurate
  • Environment: Minimize Distractions
  • Receiver: Listen Carefully
  • Feedback: Verify and Clarify
  • Conclusion

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