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Customer Service in Government: Think Like the Customer

Preview video
Preview Video
Course Format
  Video On Demand
Product ID
crmlcsig_vod
Training Time ?
14 to 24 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
4
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Overview

Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. It is not the same as making an optional purchase. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve.

The training program begins by following a public employee on his day off as he runs errands involving the public sector. His interactions include one bad service experience after another. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions.

Some of the rules created to keep the many faces of government in order can hinder customer service if employees are not careful. Employees benefit from friendly reminders to serve customer the way they want to be served.

Audience

Any public sector employee in need of customer service training

Topics
The course presents the following topical areas:
  • Introduction
  • Examples of Poor Service
  • Conclusion
  • Bonus Tips

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