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Email And Business Writing: Internal Customer Service

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Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
sskuemic_vod
Training Time ?
3 to 7 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
4
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Overview

This vignette talks about the importance of treating our coworkers as we would treat external customers. It introduces and explains WOCTEO, “We are customers to each other.” It outlines numerous reasons for why it is so crucial we treat internal and external customers the same, with the utmost level of customer service.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

Audience

Everyone

Topics
The course presents the following topical areas:
  • Internal Customer Service

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