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Email And Business Writing: Jargon and Shortcuts

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Course Format
  Video On Demand
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3 to 7 minutes
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High Definition
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Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
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Mastery Training Content Network
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When emailing with customers it is important to not cause confusion by using jargon or abbreviations. Jargon confuses customers, and may even frustrate them if they don’t know what you are asking or trying to say. This training also emphasizes why it does not seem professional to use shortcuts; for example, using a 4 instead of writing out “for.” Writing too casually or using industry jargon can reflect poorly on you and your organization.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.


Anyone who uses email for work

The course presents the following topical areas:
  • Jargon And Shortcuts

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