Building Amazing Organizations
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Preview Video
Course Format
  Video On Demand
Product ID
sskusmat_vod
Training Time ?
114 to 140 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
12
Quiz Questions
26
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Overview

Great customer service skills are important in every position throughout the organization. This course shows how any employee, with the right motivation and training, can become a superstar in customer service.

Presented as a roundtable discussion, in its entirety this course is the compilation of survey results from hundreds of high-performing service providers from different organizations. Six experts were chosen and as cameras rolled, they freely shared their expertise and insight. Spotlighting topics such as service-based cultures, satisfying customers, and what drives them to be excellent, these discussions are the core of this powerful training series. Upon completing this course, service employees gain the experience and advice of real-world customer service superstars who show them how they can also become exceptional customer service providers.

Present this course to transform your customer service employees into service superstars.

Audience

Employees and trainees throughout the company who provide service to customers

Topics
The course presents the following topical areas:
  • Introduction To Our Group
  • Motivation To Excel
  • What's In It For You?
  • Advice For New Team Members
  • Taking Ownership
  • Building Rapport
  • Handling Bad Days
  • Handling Varied Customer Styles
  • Is The Customer Always Right?
  • Demonstrating You Care
  • Who Would Replace You?
  • Excellent Customer Service: Natural Or Learned?

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