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Email Matters: Address Fields

How to Buy This course has been discontinued and is no longer available.
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Course Format
  Video On Demand
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4 to 8 minutes
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High Definition
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Quiz Questions
Question Feedback
Wrong Answer Remediation
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Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor

Email allows you to include people in the To Field, CC field and BCC field; so who goes in which field? This video presents information about the address fields in emails. Viewers learn the purpose of the specific fields and how to use them. Use this video to educate employees how to properly use the address fields when sending emails.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.


All employees who use email

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