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Email Matters: Complete Collection

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Training Time ?
58 to 88 minutes
Video Format
High Definition
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
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Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor

Email is a critical communication tool in today’s workplace, and while most people would consider it a given that they know how to send/receive emails, there are some best practices for using email as a professional to consider. This course demonstrates the use of email in a variety of situations and provides tips to help employees build relationships with colleagues and provide a higher level of service to customers.

Each chapter of this course is a short vignette demonstrating specific practices for crafting professional and effective business emails. The tips presented in this course help users create great customer service experiences and build business relationships with co-workers. Learn some of the basics, such as crafting solid subject lines and proofreading for errors. Other topics include emphasizing text, the use of jargon and shortcuts, and replying to all.

The best practices demonstrated in this course will help you write effective emails to both co-workers and customers.

Note: The lessons in this course are available as individual courses if you are only interested in one specific topic.


All employees using email for work

The course presents the following topical areas:
  • Introduction
  • Synchronous vs Asynchronous Communications
  • The Subject Line
  • Address Fields
  • Opening and Closing Lines
  • Composing a Message
  • Proofreading
  • Message Length
  • Writing with Conviction
  • Jargon and Shortcuts
  • Respond Promptly
  • Confidentiality
  • Handling Irate Customers
  • Replying to All
  • Humor in Email
  • Tools for Emphasis
  • Authoring Emails When Angry
  • Internal Customer Service
  • Inappropriate Topics

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