Building Amazing Organizations
Contact Us 800‑753‑7889 Log In
Preview video
Preview Video
Course Format
  Video On Demand
Product ID
Training Time ?
16 to 21 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer

In business and life, being assertive is often misunderstood as being aggressive and offensive. As this course shows, being assertive actually means facing and solving problems through open, thoughtful, and respectful dialogue.

Beginning with an exploration of the meaning and benefits of assertiveness, this course spotlights the different types of behavioral states and reactions we all display when we feel we’re in an adversarial situation. By emphasizing the importance of awareness, of both the situation and the learner’s immediate reaction to it, this course then shows how to transition an emotional reaction into a productive response to resolve the issue and restore or enhance the relationship.

Use this course to help all employees become confident in the content and delivery of unwelcome or uncomfortable communications.


Employees at all levels of an organization

The course presents the following topical areas:
  • Be Assertive
  • Fight or Flight
  • Be the Adult
  • Practice Makes Perfect
  • Be Direct
  • One More Thing

© Mastery Training Content Network, a Mastery Technologies enterprise