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Becoming An Effective Manager: Conflict Resolution

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Course Format
  Video On Demand
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Training Time ?
6 to 8 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer

Many managers hope conflicts among their team members will either go away or eventually work themselves out on their own. However, leaders are responsible for setting clear goals and expectations for their team. Setting these standards upfront should help prevent conflicts, but that is not always the case. Part of effective leadership is conflict resolution.

This online course emphasizes the importance of addressing team conflicts as soon as possible. The longer the issues remain unsolved, the more toxic the team becomes. Productivity can decrease and turnover can increase, which not only affects the team but the company as a whole.

After taking this online training, managers will know how to become aware of conflicts in the workplace, and how to set up a protocol for handling these conflicts. The course provides a realistic example of a workplace conflict and shows how a manager should respond and facilitate solutions.


Managers or supervisors

The course presents the following topical areas:
  • Introduction
  • Become Aware Of Workplace Conflicts
  • Have A Plan For Conflict Management
  • Summary

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