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Managing Conflict: The Role of the Facilitator

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Course Format
  Video On Demand
Product ID
Training Time ?
8 to 12 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer

Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes sense for leaders to possess tools and techniques to help them address and resolve conflicts. If leaders have conflict resolution models to follow, handling these potentially disruptive events becomes less intimidating.

Through this on-demand training, you will learn the basics of facilitation, as well as the steps to an effective facilitation. You will also learn how to utilize opposing opinions to make better business decisions. Not all conflicts are disadvantageous and require facilitation, however. Some conflicts drive innovation and creativity. You should be able to recognize these kinds of conflict and harness them to achieve better business results.

Utilize the information presented in this training lesson to learn how to effectively manage conflict as a facilitator.


Anyone in a leadership role

The course presents the following topical areas:
  • Introduction
  • The Basics Of Facilitation
  • The Three Step Mediation
  • When To Encourage Opposing Dialogue
  • Summary

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