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Managing Conflict: Situational Conflict

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Preview Video
Course Format
  Video On Demand
Product ID
tquemcsc_vod
Training Time ?
12 to 16 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
Overview

Conflict is a normal part of work because businesses employ people who have diverse viewpoints, personalities, goals, and motivations. Seasoned leaders understand that, and they work to anticipate and deal with emerging conflicts before they become disruptive to relationships, work, and the organization. Those who ignore or avoid conflict often experience declining productivity, high employee turnover, and weakened reputations.

This course is aimed at those who directly manage employees within their organization, as well as anyone who has an interest in managing difficult situations within a professional environment before it gets out of control. The course explains the five stages of conflict, the five styles of conflict management, and when to employ the various styles.

Utilize this course to increase your awareness as a leader to recognize and deal with conflict before it escalates.

Workplaces
Audience

Managers and supervisors

Topics
The course presents the following topical areas:
  • Introduction
  • The Five Stages Of Organizational Conflict
  • The Five Styles Of Conflict Management
  • When To Use The Different Behavior Styles
  • Summary

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