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Understanding Customer Motivation in Sales

Preview video
Preview Video
Course Format
  Video On Demand
Product ID
tqueucmi_vod
Training Time ?
13 to 17 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
Overview

Making customers happy is the key to repeat business. This video training explores understanding customer motivation.

This course educates viewers about the factors influencing purchase decisions. Viewers learn how Maslow’s Hierarchy of Needs impacts customer priorities. This training discusses the different decision influences for individuals and business consumers.

Use this video to educate viewers about improving their understanding of customer motivation.

Audience

All those in sales, especially those in leadership roles

Topics
The course presents the following topical areas:
  • Introduction
  • Factors That Influence Purchasing Decisions
  • How Customers Make Buying Decisions
  • Using Research To Understand Customers
  • Summary

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