Communication Skills - Adding Reinforcement
Learn how to avoid costly communication errors by reinforcing your message. This video shows an interaction that highlights the importance of not assuming you are understood, repeating and rephrasing, using visuals, and getting a recap.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Communication Skills: Talk Isn’t Cheap.”
- Adding Reinforcement