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Customer Service - I'm Happy To Help, But...

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Course Format
  Video On Demand
Microlearning
Product ID
vviscsih_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a “do-over” scenario, he helps them find solutions which work for everyone.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Audience

All customer-facing employees

Topics
The course presents the following topical areas:

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