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Customer Service Supervision - Encourage Employee's To Find Solutions

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Preview Video
Product ID
vviscsse_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

When a supervisor takes on a rep’s problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Audience

Customer Service Supervisors

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