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Customer Service Supervision - How To Handle Mistakes

Preview video
Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
vviscssh_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee’s mistake in private, the rep has an opportunity to learn how to be a better service provider.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Audience

Customer Service Supervisors

Topics
The course presents the following topical areas:
  • How To Handle Mistakes

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