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Customer Service Supervision - Quality Matters As Much As Quantity

Preview video
Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
vviscssq_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

This video shows how a supervisor who focuses on performance numbers and dismisses employee concerns creates uncaring service providers, and in contrast how a supervisor who cares about his employees, develops service providers who care about their customers.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Audience

Supervisors of Customer Service Reps

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