What Are AI Agents?

AI is rapidly evolving from tools that assist people to agents that can plan, act, and complete tasks with minimal supervision. Gartner predicts that by 2028, 33 percent of enterprise software applications will include agentic AI, up from less than 1 percent in 2024 (Gartner).

This course explains what AI agents are, where they create value in the workplace, and how organizations can adapt their workflows to take advantage of them. Employees learn what makes agents different from traditional tools, how they can be applied across different departments, and what changes organizations must make to integrate them effectively into daily workflows.

The focus of this training is practical: identify the right opportunities, understand the organizational impact, and prepare your team for the next generation of AI.