Course Overview
In healthcare, words become a lifeline. Communication among healthcare workers impacts the care of patients. Poor communication can result in chaos, especially when combined with technology. Use this online training course to teach your healthcare staff to communicate effectively. This training course disseminates the 5 elements of effective communication: the sender, language, environment, the receiver, and feedback. Patients judge health care providers by their actions, and effective communication leads to taking correct action. Use this training course to teach your employees communication is vital in the healthcare industry.
Key Audience
Healthcare employees
Course Topics
Introduction
Elements of Communication
Sender: Be Expressive
Language: Be Accurate
Environment: Minimize Distractions
Receiver: Listen Carefully
Feedback: Verify and Clarify
Conclusion
Course Detail
Course ID
crml5eec_vod
Time
18-28 MIN
Questions
"10"
Languages
en
video format
SD-Wide
captions
No
Resources
Yes
Lessons
8
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning