Course Overview
When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical violence. On the flip side, when handled appropriately conflict can be a source of innovation and positive change. This training focuses on recognizing conflicts that arise in the workplace and how to prevent and solve them. Procedural conflict, communication issues, and misunderstandings are just some of the examples of conflict explored in this course. This training goes into the details of resolving conflicts effectively. Use this course to help your team diffuse conflicts before they become a problem.
Key Audience
Office workers
Course Topics
Introduction
Understanding Conflict In The Workplace
Responses That Can Make Things Worse
Resolving Conflicts Effectively
How To Handle A Confrontation
Conclusion
Course Detail
Course ID
marccrof1_vod
Time
13-23 MIN
Questions
"10"
Languages
en-es
video format
HD
captions
Yes
Resources
Yes
Lessons
6
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning