When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical violence. On the flip side, when handled appropriately conflict can be a source of innovation and positive change. This training focuses on recognizing conflicts that arise in the workplace and how to prevent and solve them. Procedural conflict, communication issues, and misunderstandings are just some of the examples of conflict explored in this course. This training goes into the details of resolving conflicts effectively. Use this course to help your team diffuse conflicts before they become a problem.
Understanding Conflict In The Workplace
Responses That Can Make Things Worse
Resolving Conflicts Effectively
How To Handle A Confrontation
Conflict: Conflict Resolution