Conflict Resolution Made Simple

Workplace conflicts are practically inevitable in today’s dynamic work environments. Ideas and input between employees with various experiences and backgrounds can clash. This training course teaches team members how to resolve conflicts through collaboration.

Viewers learn that collaboration is a multi-step process. Some of these steps include: focus on common goals; practice active listening; brainstorm solutions together; and agree on a plan of action. Focusing on common goals encourages employees to step back from their own perspective and refocus on shared objectives. Active listening allows for open and honest communication to occur. Active listeners maintain eye contact and avoid interrupting while others are speaking.

This course also explains three common but ineffective strategies that are often used when faced with conflict. These ineffective strategies include winning a conflict, yielding to a conflict, and avoiding a conflict.

Take this training course to learn how to foster an environment of growth and collaboration in the workplace.