Emotional intelligence is the ability to recognize, manage, and harness the emotions of yourself and others in private and social interactions. Emotional intelligence improves decision making, conflict resolution, personal relationships, and leadership skills, and can often be the difference between success and failure. It is also a skill that can be developed. This course shows employees how to develop and improve their own emotional intelligence. To use emotional intelligence, you must first be aware of your emotions and how they affect you and your interpersonal relationships. Once you can recognize your emotions and how they affect your reactions, you can begin to channel them into creating positive results. These are two of the areas in which you can help develop your emotional intelligence; this training video explores those and fourteen others, including non-verbal cues, listening, and benefitting from criticism. Utilize the information provided here and put emotional intelligence into action in the workplace.