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Resolving Conflict: Just Stay C.A.L.M

9 Lessons
21-31 Minutes
10 Quiz Questions

Course Overview


Conflict does not have to result in negative outcomes; it can set the stage for much needed dialogue. Trouble erupts when conflict is mismanaged. This Video On Demand training supplies four simple steps to productively manage conflict. This online training video demonstrates the C.A.L.M. model by using common mishandled workplace conflicts and explaining how to apply the four-step model. The approach begins with self-probing questions to clarify the issue, next is how to address the issue, third be ready to really listen to the other side and last is resolution. Workers able to evaluate and collaborate in the midst of conflict are prepared to bring about win-win resolutions and contribute to overall morale.

Resolving Conflict: Just Stay C.A.L.M thumbnails on a slider
Resolving Conflict: Just Stay C.A.L.M thumbnails on a slider
Resolving Conflict: Just Stay C.A.L.M thumbnails on a slider
Resolving Conflict: Just Stay C.A.L.M thumbnails on a slider

    Key Audience


    All those interested in developing skills for resolving workplace conflicts

    Course Topics


    Introduction
    Workplace Conflict
    C.A.L.M.
    Clarify the Issue
    Address the Problem
    Listen to the Other Side
    Manage Your Way to Resolution
    Surprise Conflict
    Conclusion

    Course Detail


    Course ID
    crmljscl_vod

    Time

    21-31 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no