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Sales Calls: Staying Customer Focused

7 Lessons
19-29 Minutes
10 Quiz Questions

Course Overview


Integrity, trustworthiness and caring for the customer’s needs first are a large part of being a good salesperson, but this may not be enough to close the deal. Learn the seven basic components of successful sales with this video-based training on making customer-focused sales calls. In order duplicate success a sales person must understand the importance of pre-call planning, developing a relationship, listening, creating a needs analysis, presenting to the customer, overcoming objections and closing the sale. This training is comprised of three dramatizations as well as a recap bringing all of the training together and providing more tips for success. This course prepares participants to understand and apply the seven basic components of the sales process, so they finish training ready to close their next sale.

Sales Calls: Staying Customer Focused thumbnails on a slider
Sales Calls: Staying Customer Focused thumbnails on a slider
Sales Calls: Staying Customer Focused thumbnails on a slider
Sales Calls: Staying Customer Focused thumbnails on a slider

    Key Audience


    Anyone in sales looking to develop and refresh their skills for making sales calls

    Course Topics


    Introduction
    Get to Know Your Customer
    Develop A Relationship
    Needs Analysis
    Listen
    Present, Overcome Objections and Close the Sale
    Sales Skills Re-cap

    Workplaces


    Offices

    Course Detail


    Course ID
    crmlscsc_vod

    Time

    19-29 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no