Writing effective emails can be tricky, because emails are typically less formal than traditional business letters but not as casual as a text message you might send to a well-known friend. This communication training helps people understand how the quality of writing in an email makes an impression on the reader. Writing is different than communicating face to face with someone, so it is important to know how to set the right tone. This course demonstrates what information should be emphasized first. This training shows how to revise the message from the point of view of the recipient to make sure all the information is there. Use this course to learn how to send well-crafted emails, which helps one communicate a desired message and demonstrate professionalism and expertise.