Building Amazing Organizations
Contact Us 800‑753‑7889 Log In
Back to Course List

Customer Service - The Invisible Customer

Preview video
Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
at30csic_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

This video starts with an example of how a customer, when ignored by a store’s staff posts an online video of his frustrating experience. A simple solution is illustrated: give the customer your undivided attention and avoid the bad publicity.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Audience

Customer service reps

Topics
The course presents the following topical areas:
  • The Invisible Customer

© Mastery Training Content Network, a Mastery Technologies enterprise