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Customer Service: Make It Easy!

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Preview Video
Course Format
  Video On Demand
Product ID
at30csme_vod
Training Time ?
18 to 30 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
12
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

How many customers has your business lost due to disappointing customer service? Most customers stop doing business with a company because the company made it too hard to have their needs met. This video training explains the four simple keys to providing excellent customer service.

Viewers learn how properly acknowledging customers, observing them, listening to them and taking the right action to meet their needs keeps customers loyal to your company. This training uses video vignettes to show bad and good examples of customer service.

This training is appropriate for anyone who interacts with customers. A quiz at the conclusion of the video ensures viewers have understood the main points of the training.

Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • Acknowledge
  • Observe
  • Listen
  • Act
  • Review

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