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Customer Service: Make It Easy!

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Course Format
  Video On Demand
Product ID
Training Time ?
18 to 30 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer

How many customers has your business lost due to disappointing customer service? Most customers stop doing business with a company because the company made it too hard to have their needs met. This video training explains the four simple keys to providing excellent customer service.

Viewers learn how properly acknowledging customers, observing them, listening to them and taking the right action to meet their needs keeps customers loyal to your company. This training uses video vignettes to show bad and good examples of customer service.

This training is appropriate for anyone who interacts with customers. A quiz at the conclusion of the video ensures viewers have understood the main points of the training.


All customer-facing employees

The course presents the following topical areas:
  • Introduction
  • Acknowledge
  • Observe
  • Listen
  • Act
  • Review

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