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Active Listening Skills

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Preview Video
Course Format
  Video On Demand
Product ID
crmlalsk_vod
Training Time ?
23 to 33 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Overview

Do you think you are a good listener? Evaluate your listening skills with this Video On Demand training. Once you have identified areas for improvement use the program as a development tool.

Listening is a communication skill we must nurture; it does not develop on its own. Our listening pace is usually faster than the rate at which people speak, giving us leftover mental time we can use or abuse. This is just one area of listening explored in this training program. This video demonstrates ways to focus on the speaker, how to avoid daydreaming and how understanding the speaker's point of view is beneficial. Learn the importance of paying attention to non-verbal cues, taking notes and providing feedback to the speaker.

Being an active listener saves time, frustration, mistakes, and subsequently improves efficiency. Use this training video to help develop active listening skills.

Workplaces
Audience

Anyone who needs to work on active listening

Topics
The course presents the following topical areas:
  • Introduction
  • How Listening Works
  • Barriers to Listening
  • Talking
  • When Listening is Withheld
  • Active Listening
  • Conclusion

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