Building Amazing Organizations
Contact Us 800‑258‑3837 Log In
Back to Course List

Curing Negativity: Creating Positive Attitudes

Preview video
Preview Video
Course Format
  Video On Demand
Product ID
crmlcpat_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
12
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Overview

Negative behavior in the workplace is a contagion; it shatters morale, crushes team cohesion and casts a dark cloud on the work environment. The remedies for many bad attitude symptoms are uncovered in this online training video. This video training program ignites the desire to improve workplace conduct.

Ideally all bad attitudes would be left at the door, since that does not happen in real life we need to efficiently treat and eliminate them. Some of the remedies included in this program are taking personal responsibility for your attitude, focus on changing behaviors (not people), recognize the impact on team goals, address underlying causes, clarify personal values, replace old reactions, and practice new responses.

Employees who are able to recognize toxic behaviors quickly are also able to work toward resolutions more swiftly diminishing the impact on other co-workers.

Audience

All employees

Topics
The course presents the following topical areas:
  • Introduction
  • Types of Negativity
  • Recognize and Take Responsibility for Attitudes
  • Diagnose Attitude and Focus on the Behavior
  • Behavior Impacts Team Goals
  • Acknowledge Underlying Causes
  • Clarify Values
  • Replace Old Reactions
  • Practice New Responses
  • Address Stressful Situations
  • Follow Up and Model Good Behavior
  • Conclusion

© Mastery Training Content Network, a Mastery Technologies enterprise