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Award Winning Telephone Techniques Part 2

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Course Format
  Video On Demand
Product ID
lplnawt2_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Overview

There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable to connect with a live person. This course is the second in a two-part series of modules on telephone etiquette and the delivery of amazing service.

This course extends what was discussed in the first module and shares further award-winning telephone techniques to enhance an organization’s customer service offerings and to strengthen one’s own customer service skills. Customer service representatives are often a customer’s first point of contact, so it is critical to master these skills. The course discusses sales awareness, call conclusion, overall attitude, professionalism, and added value.

Use this course to empower customer service reps to provide stellar customer service over the phone.

Audience

This course is geared toward anyone working in a call center or customer service role. Supervisors and operational leaders could also benefit from this course.

Topics
The course presents the following topical areas:
  • Introduction
  • Sales Awareness
  • Call Conclusion
  • Overall Attitude
  • Professionalism
  • Added Value
  • Recap

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