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The 5 Values of GREAT Customer Service

How to Buy This course has been discontinued and is no longer available.
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Course Format
  Video On Demand
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25 to 35 minutes
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Standard Definition
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Wrong Answer Remediation
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Mastery Training Content Network
Original Content Producer
Quality Media Resources, Inc.

Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer service: show respect, personalize, pay attention, show you care, and advocate.

This course includes realistic scenarios to demonstrate how to improve your interaction with customers. Learn how to be sensitive to the needs of diverse customers, and learn what values customers have.


All employees who work with customers

The course presents the following topical areas:
  • Introduction
  • Who is your most Important Customer?
  • Value 1: Show Respect
  • Value 2: Personalize
  • Value 3: Pay Attention
  • Value 4: Show You Care
  • Value 5: Advocate
  • Conclusion

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