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The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service

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Course Format
  Video On Demand
Product ID
qmrirwr2_vod
Training Time ?
24 to 34 minutes
Language(s)
English
Video Format
Standard Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Quality Media Resources, Inc.
Overview

This respectful workplace training focuses on diffusing hostility through customer service. Because we live in a world where customer service is an important part of business, customer relationships are discussed at length in this program. Empathy is looked at, and the idea that customers and employees are working together to accomplish multiple goals is focused on. Methods to perfect open-ended questions and other customer service skills so that the customer and employee are both happy are demonstrated in this video. Although hot button issues are featured in this video, setting reasonable limits, and drawing the line so both parties are happy is the main responsibility of this program.

This excellent training program is perfect for those employees working in customer support. An interactive quiz follows this program for credit.

Audience

Those working in a professional environment at risk of high hostility levels.

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Relationships
  • What Are Your Hot Buttons?
  • Setting Reasonable Limits
  • Drawing The Line
  • Conclusion

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