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That's Just Rude! Exploring the Rudeness Matrix

How to Buy This course has been discontinued and is no longer available.
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Preview Video
Course Format
  Video On Demand
Product ID
tdoctjru_vod
Training Time ?
13 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Overview

Rudeness, we all encounter it from time to time. Do you always recognize when you are the cause? This training video examines how and why we are sometimes perceived as being rude.

While most people are not intentionally rude, an instance may occur in which you are perceived as rude. There are other times in which someone makes a conscious choice to treat someone poorly. In either case you need to acknowledge and correct the behavior. This Video On Demand training classifies rudeness into four categories, creating a model to help you recognize and end this conduct. The categories are accidental rudeness by omission or by commission and intentional rudeness by omission or by commission.

By eliminating rude workplace behavior you can be sure you are not losing customer dollars for an easily-corrected behavior. Use this workplace to help ensure positive customer experiences.

Audience

All those looking to improve customer service skills

Topics
The course presents the following topical areas:
  • Introduction
  • Accidental Rudeness by Omission
  • Accidental Rudeness by Commission
  • Intentional Rudeness by Omission
  • Intentional Rudeness by Commission
  • Review

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