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Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations

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Course Format
  Video On Demand
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12 to 16 minutes
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High Definition
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Mastery Training Content Network
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Every organization operating in the 21st century has been affected in some capacity by the rapid changes in technology and the shift to various digital platforms and mediums of communication. The shift to digital has been quite profound, and it is critical companies keep pace with the times or they will unfortunately be left in the dust.

This course dives into the digital transformation and the impacts on various facets of a business. It jumps into customer needs, how digital has transformed the workforce, and its transformation on operations.

Use this course among your organization’s leaders to strategize and adapt, or even just for some ideas to ensure business continuity and scalability as technology evolves.


This course is aimed at anyone with an interest in keeping up with the times and rolling with the punches, from small businesses to large institutions and complex companies with thousands of employees.

The course presents the following topical areas:
  • Introduction
  • Transformation Of Customer Needs
  • Transformation Of The Workforce
  • Transformation Of Operations
  • Summary

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