March 14, 2012
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New Video-Based Training Courses Available this Month
Here is a list of the latest releases of Video On Demand training courses:
- 10 Behaviors of an Ethical Leader
3 Steps to Managing Change- 4 Factors for Confident Public Speaking
- 5 Communication Skills to Avoid Defensiveness
- Active Listening Skills
- Coping With Stress
- Customer Service: Understanding the Customer’s View
- Electrical Safety: 2012 NFPA 70E Arc Flash Training
- Ethics At Work
- Group Decision Making: How Bad Decisions Are Made
- Groupthink Examples from History
- How to Discipline in a Positive Way
- Leadership Lessons from West Point
Leadership: 5 Steps to Delegation- Leadership: 5 Steps to Engage Your Team
- Managing Expectations and Self-Fulfilling Prophecies
- Resolving Conflict: Just Stay C.A.L.M.
- Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service
- Stressful Workplace Relationships
- Telephone Customer Service: Avoiding Monster Mistakes
- The Cycle of Accountability: Owning Your Results
- Tips for the First Time Supervisor
- What is Emotional Intelligence?
Most of these new releases are a part of the new and growing library of business skills training available through Mastery.com. Check back next month for more new releases.