New Video On Demand Customer Service Training

This past month we announced our newest content partner, Telephone Doctor. We have published Telephone Doctor’s famous customer service training series in our Video On Demand online training format. These customer service courses are part of our new growing library of business skills training.
We also released several new titles in our Environmental, Health, and Safety library.
Here is a list of our latest releases:

• HazChem: Propane, Butane, and Propylene 
• Stretch & Flex for Construction
• Inspection Basics for Supported Scaffolds
• Ergonomics: Industrial Ergonomics
• Injury Prevention for Drywall Hangers & Finishers
• The Service Mentality: 7 Characteristics of Excellent Service Providers
• Listening Skills: 6 Steps to Becoming a Better Listener
• From Curt to Courteous: Mastering the 7 Touch Points of Communication
• Questioning Techniques: 7 Methods To Obtain Better Information and Solve Problems
• Five Forbidden Phrases (3.0)
• Six Cardinal Rules of Customer Service (3.0)
• Proactive Customer Service (3.0)
• Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
• Six Steps to Service Recovery: Fix The Problem, Manage Their Feelings
• The Seven Keys to A Positive Mental Attitude
• Business Friendly Customer Service
• Influencing The Interaction: 6 Practices for a More Satisfying Customer Experience
• How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers
• Essential Elements of Internal Customer Service
• How to Deal With The Foreign Accent (2.0)
• That’s Just Rude! Exploring the Rude Matrix
• Maintaining Customer Relationships