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February 15, 2022
Customer Service Training: Create a Culture of Excellence
Find out why customer service training is so important to companies’ competitiveness today....
February 11, 2021
Improve Your Team’s Essential Skills with Customer Service Training
How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry,...
September 3, 2019
Customer Service Skills Have Never Been More Important
Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training. Today’s business...
March 7, 2018
The positive impact of customer service training
What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are...
May 15, 2017
Customer service and sales are converging
When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Companies that exist...
April 17, 2017
B2B sales strategies rely on new best practices
Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale in a business-to-business context has...
February 10, 2016
Top 5 Most Popular Posts on Customer Service
Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital...
November 11, 2015
Customers expect fast, efficient service every time
What do customers really want during their experience in your business? According to a recent survey conducted by Verint Systems, in partnership with analyst and consultancy firm...
September 10, 2015
6 telephone skills you need to remember
Business phone calls are a critical part of maintaining both the best customer and employee relationships possible. Customer service phone representatives must be able to...