Course Overview
This one-minute video describes how to change a potentially negative response to sounding more positive when dealing with customers. This course presents five things you can remember when responding to customers to avoid sounding negative.
Key Audience
Anyone in a customer-facing role
Course Topics
A Positive Response To Customers In 1 Minute
Course Detail
Course ID
lplnprtc_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes