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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

Lessons: 10
Training Time: 9-19
Customer Service: De-escalation Techniques For Difficult Customers

Lessons: 1
Training Time: 7-10
Building Customer Relationships: Building Rapport With Customers

Lessons: 1
Training Time: 7-10
Building Customer Relationships: Demonstrating Your Values

Lessons: 1
Training Time: 6-9
Building Customer Relationships: Managing Customer Expectations

Lessons: 1
Training Time: 6-9
Building Customer Relationships: Effective Problem Solving

Lessons: 1
Training Time: 6-9
Building Customer Relationships: Utilizing Customer Feedback

Lessons: 5
Training Time: 7-12
Operations Management: Role Of The Customer And Supplier

Lessons: 1
Training Time: 1-1
Customer Service Tip – C.A.R.P. In 1 Minute

Lessons: 5
Training Time: 9-9
Customer Win Back Techniques

Lessons: 1
Training Time: 1-1
Powerful Phrases At Work In 1 Minute

Lessons: 1
Training Time: 1-1
Dealing With Know-It-All Customers In 1 Minute

Lessons: 1
Training Time: 1-1
Dealing With Rude People In 1 Minute

Lessons: 1
Training Time: 1-1
Coping Under Fire On The Front Line In 1 Minute

Lessons: 1
Training Time: 1-1
Defusing Anger (CALM) In 1 Minute

Lessons: 1
Training Time: 1-1
Defusing Angry Customers In 1 Minute

Lessons: 1
Training Time: 1-1
Handling Difficult Customers (LAST) In 1 Minute

Lessons: 1
Training Time: 1-1
Abusive Customers In 1 Minute

Lessons: 1
Training Time: 1-1
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

Lessons: 1
Training Time: 1-1
Collecting Debt In 1 Minute

Lessons: 1
Training Time: 1-1
Taking Ownership In 1 Minute

Lessons: 1
Training Time: 1-1
Permission To Ask Questions In 1 Minute

Lessons: 1
Training Time: 1-1
Positive First Impressions In 1 Minute

Lessons: 1
Training Time: 1-1
Outbound Calling In 1 Minute

Lessons: 1
Training Time: 1-1
Professional Telephone Greeting In 1 Minute

Lessons: 1
Training Time: 1-1
Moments Of Truth In 1 Minute

Lessons: 1
Training Time: 1-1
Live Chat Tips In 1 Minute

Lessons: 1
Training Time: 1-1
Make Their Day In 1 Minute

Lessons: 1
Training Time: 1-1
How To Say No Nicely To A Customer In 1 Minute

Lessons: 1
Training Time: 1-1
Indifference In 1 Minute

Lessons: 1
Training Time: 1-1
Service Orientation In 1 Minute

Lessons: 1
Training Time: 1-1
Telephone Transfers In 1 Minute

Lessons: 1
Training Time: 1-1
Telephone Hold Standards In 1 Minute

Lessons: 1
Training Time: 1-1
Great Customer Service Tips In 1 Minute

Lessons: 1
Training Time: 1-1
Acknowledge Customer Contact In 1 Minute

Lessons: 1
Training Time: 1-1
Adding Value In 1 Minute

Lessons: 1
Training Time: 1-1
Apologizing For Delays In 1 Minute

Lessons: 1
Training Time: 1-1
Avoiding Escalations In 1 Minute

Lessons: 1
Training Time: 1-1
Bad News, Good News In 1 Minute

Lessons: 1
Training Time: 1-1
Call Evaluations In 1 Minute

Lessons: 1
Training Time: 1-1
Customer Effort In 1 Minute

Lessons: 1
Training Time: 1-1
Customer Service Recovery (HEARD) In 1 Minute

Lessons: 1
Training Time: 1-1
A Positive Response To Customers In 1 Minute

Lessons: 1
Training Time: 1-1
Dealing With A Silent Colleague Or Customer In 1 Minute

Lessons: 1
Training Time: 1-1
ESOL – English As A 2nd Language In 1 Minute

Lessons: 1
Training Time: 1-1
Funnel Questions In 1 Minute

Lessons: 1
Training Time: 1-1
Questioning Skills In 1 Minute

Lessons: 1
Training Time: 1-1
Positive Affirmation In 1 Minute

Lessons: 1
Training Time: 1-1
Dealing With Non-Stop Talking Customers In 1 Minute

Lessons: 1
Training Time: 1-1
Verbal Holding In 1 Minute

Lessons: 1
Training Time: 1-1