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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Lessons: 1
Training Time: 7-10
Building Customer Relationships: Building Rapport With Customers
Lessons: 1
Training Time: 7-10
Building Customer Relationships: Demonstrating Your Values
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Managing Customer Expectations
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Effective Problem Solving
Lessons: 1
Training Time: 6-9
Building Customer Relationships: Utilizing Customer Feedback
Lessons: 5
Training Time: 7-12
Operations Management: Role Of The Customer And Supplier
Lessons: 1
Training Time: 1-1
Customer Service Tip – C.A.R.P. In 1 Minute
Lessons: 5
Training Time: 9-9
Customer Win Back Techniques
Lessons: 1
Training Time: 1-1