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Occupational Skills: Customer Service

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Customer Service: De-escalation Techniques For Difficult Customers course thumbnail
Lessons: 10
Training Time: 9-19

Customer Service: De-escalation Techniques For Difficult Customers

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Building Customer Relationships: Building Rapport With Customers course thumbnail
Lessons: 1
Training Time: 7-10

Building Customer Relationships: Building Rapport With Customers

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Building Customer Relationships: Demonstrating Your Values course thumbnail
Lessons: 1
Training Time: 7-10

Building Customer Relationships: Demonstrating Your Values

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Building Customer Relationships: Managing Customer Expectations course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Managing Customer Expectations

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Building Customer Relationships: Effective Problem Solving course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Effective Problem Solving

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Building Customer Relationships: Utilizing Customer Feedback course thumbnail
Lessons: 1
Training Time: 6-9

Building Customer Relationships: Utilizing Customer Feedback

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Operations Management: Role Of The Customer And Supplier course thumbnail
Lessons: 5
Training Time: 7-12

Operations Management: Role Of The Customer And Supplier

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Customer Service Tip – C.A.R.P. In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Service Tip – C.A.R.P. In 1 Minute

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Customer Win Back Techniques course thumbnail
Lessons: 5
Training Time: 9-9

Customer Win Back Techniques

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Powerful Phrases At Work In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Powerful Phrases At Work In 1 Minute

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Dealing With Know-It-All Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Know-It-All Customers In 1 Minute

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Dealing With Rude People In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Rude People In 1 Minute

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Coping Under Fire On The Front Line In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Coping Under Fire On The Front Line In 1 Minute

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Defusing Anger (CALM) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Defusing Anger (CALM) In 1 Minute

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Defusing Angry Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Defusing Angry Customers In 1 Minute

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Handling Difficult Customers (LAST) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Handling Difficult Customers (LAST) In 1 Minute

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Abusive Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Abusive Customers In 1 Minute

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Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

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Collecting Debt In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Collecting Debt In 1 Minute

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Taking Ownership In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Taking Ownership In 1 Minute

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Permission To Ask Questions In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Permission To Ask Questions In 1 Minute

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Positive First Impressions In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Positive First Impressions In 1 Minute

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Outbound Calling In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Outbound Calling In 1 Minute

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Professional Telephone Greeting In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Professional Telephone Greeting In 1 Minute

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Moments Of Truth In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Moments Of Truth In 1 Minute

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Live Chat Tips In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Live Chat Tips In 1 Minute

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Make Their Day In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Make Their Day In 1 Minute

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How To Say No Nicely To A Customer In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

How To Say No Nicely To A Customer In 1 Minute

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Indifference In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Indifference In 1 Minute

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Service Orientation In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Service Orientation In 1 Minute

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Telephone Transfers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Telephone Transfers In 1 Minute

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Telephone Hold Standards In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Telephone Hold Standards In 1 Minute

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Great Customer Service Tips In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Great Customer Service Tips In 1 Minute

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Acknowledge Customer Contact In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Acknowledge Customer Contact In 1 Minute

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Adding Value In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Adding Value In 1 Minute

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Apologizing For Delays In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Apologizing For Delays In 1 Minute

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Avoiding Escalations In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Avoiding Escalations In 1 Minute

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Bad News, Good News In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Bad News, Good News In 1 Minute

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Call Evaluations In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Call Evaluations In 1 Minute

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Customer Effort In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Effort In 1 Minute

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Customer Service Recovery (HEARD) In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Customer Service Recovery (HEARD) In 1 Minute

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A Positive Response To Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

A Positive Response To Customers In 1 Minute

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Dealing With A Silent Colleague Or Customer In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With A Silent Colleague Or Customer In 1 Minute

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ESOL – English As A 2nd Language In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

ESOL – English As A 2nd Language In 1 Minute

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Funnel Questions In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Funnel Questions In 1 Minute

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Questioning Skills In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Questioning Skills In 1 Minute

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Positive Affirmation In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Positive Affirmation In 1 Minute

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Dealing With Non-Stop Talking Customers In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Dealing With Non-Stop Talking Customers In 1 Minute

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Verbal Holding In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Verbal Holding In 1 Minute

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Open And Closed Questions In 1 Minute course thumbnail
Lessons: 1
Training Time: 1-1

Open And Closed Questions In 1 Minute

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