Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted the original call. This course shows why this occurs and how to prevent it from happening. Focused on teaching customer service professionals how to elevate good customer service to amazing customer service, this course explains how to acquire the techniques for giving customers positive experiences in every encounter. This course provides details on the following topics: Customer Needs, Internal Customer Service, Moments of Truth, Customer Expectations, Positive Affirmations, and Customer Effort. The course continues to demonstrate the steps to take to ensure quality customer service in every customer interaction. Teach this course so all employees who engage with customers understand the relationship between stellar customer service, job satisfaction, and the company’s success.