Course Overview
This one-minute video explains a simple process to help your customer have a positive experience even when you share bad news.
Key Audience
Anyone in a customer-facing role
Course Topics
Bad News, Good News In 1 Minute
Course Detail
Course ID
lplnbngn_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes