Course Overview
Every organization wants to be the best they can be. This video training explores ways to provide best-in-class service in the eyes of your customers. This training explores managing customer expectations. Viewers learn about the importance of customer focused strategies. This training explains best practices to become a world class organization. Use this video to educate your customer-facing employees about being world class in your field.
Key Audience
All employees in a customer-facing role
Course Topics
Introduction
Customer Expectations
Customer Focused Strategies
Managing Customer Expectations
Best Practices
Being A World Class Organization
Recap
Course Detail
Course ID
lplnbwci_vod
Time
10-10 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
7
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning